Terms and Conditions
Last updated: April 20, 2025
Welcome to Medi Glow Aesthetics. These Terms and Conditions ("Terms") govern your access to and use of our website (the "Site"), services, and products offered by Medi Glow Aesthetics ("we", "us", or "our"). By accessing or using the Site, booking services, or purchasing products, you agree to be bound by these Terms.
1. Definitions
"Customer", "you", or "your": Any individual or entity using the Site, booking services, or purchasing products.
"Products": Physical goods, including skincare products from DermaExcel, sold through the Site.
"Services": Aesthetic treatments, consultations, and appointments offered by Medi Glow Aesthetics.
"Booking": Any reservation for Services made via our Site or third-party booking platform.
"Site": https://mediglowbw.co.bw (and all subdomains).
2. Acceptance of Terms
By accessing the Site, purchasing Products, or booking Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree, please do not use our Site or services.
3. Changes to Terms
We reserve the right to modify these Terms at any time. Changes become effective upon posting to the Site. Your continued use of the Site or services after changes indicates acceptance of the new Terms.
4. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use our Site, book Services, or purchase Products. By using our Site, you represent and warrant that you meet these requirements.
5. Account Registration
When you create an account or book Services, you must provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorized use of your account.
6. Products
6.1 Product Information
We strive to display accurate product information, including descriptions, images, and pricing. However, we do not warrant that the information is complete or error-free.
6.2 Pricing & Payment
All prices are in Botswana Pula (BWP) unless otherwise stated.
We accept payment via the methods displayed at checkout.
Payment is due at the time of order.
We reserve the right to correct pricing errors at any time, whether before or after order confirmation.
6.3 Shipping & Delivery
Products are shipped as per our shipping policy.
Delivery times are estimates and may vary.
Risk of loss passes to you upon delivery to the carrier.
6.4 Returns & Refunds
We offer returns and refunds in accordance with our Returns Policy (see Section 9).
To initiate a return, contact us within 14 days of delivery.
7. Services
7.1 Booking & Confirmation
All Services must be booked in advance via the Site or our booking partner (e.g., Fresha, Calendly).
You will receive a booking confirmation by email or SMS.
7.2 Appointments & Cancellation
Appointments may be rescheduled or canceled up to 24 hours before the scheduled time without penalty.
Cancellations or rescheduling within 24 hours or failure to attend may incur a cancellation fee equal to 50% of the service price.
7.3 Health & Safety
You must disclose any medical conditions or allergies prior to treatment.
We reserve the right to refuse or modify Services based on health assessments.
7.4 Results & Disclaimer
Individual results may vary.
We make no guarantees regarding the efficacy of Services.
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of Medi Glow Aesthetics or its licensors and is protected by intellectual property laws.
You may not use, reproduce, or distribute any content without our express written permission.
9. Returns and Refunds Policy
9.1 Products
Unopened and unused Products may be returned within 14 days of delivery for a full refund.
Products must be in original packaging with all seals intact.
You are responsible for return shipping costs unless the return is due to our error.
9.2 Services
No refunds for Services rendered.
Refunds for pre-paid packages or courses may be issued pro-rata at our sole discretion.
10. Limitation of Liability
To the fullest extent permitted by law, Medi Glow Aesthetics and its affiliates, officers, directors, employees, and agents shall not be liable for:
Any indirect, incidental, special, punitive, or consequential damages.
Any loss of profits, revenue, data, or goodwill.
Damages arising from your use or inability to use the Site, Products, or Services.
11. Disclaimer of Warranties
The Site, Products, and Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
12. Indemnification
You agree to indemnify, defend, and hold harmless Medi Glow Aesthetics, its affiliates, and their officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the Site or breach of these Terms.
13. Third-Party Links
The Site may contain links to third-party websites. We do not endorse and are not responsible for their content or practices. Your use of any third-party site is at your own risk.
14. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Site, you consent to its terms.
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of Botswana.
Any disputes arising from these Terms shall be resolved in the exclusive jurisdiction of the courts of Gaborone, Botswana.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms, together with the Privacy Policy and any policies referenced herein, constitute the entire agreement between you and Medi Glow Aesthetics regarding the Site, Products, and Services.
18. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Medi Glow Aesthetics
Plot 21179, Village, Gaborone, Botswana
Phone: +267 71642681 Email: drsoms@mediglowbw.com